As an option, Alliance provides one of the best customer support packages in the industry. Often times high cost is associated with first-class branded support. Not with Alliance. Through our extensive history of dealing with support, Alliance has been able to get the best of both worlds: low cost, yet good US-based support.
By building a support infrastructure along side all the products we develop means we are able to streamline the support process. Plus, since Alliance has control of both support and development its able to design its product offering to reduce support costs.
Anything that causes a flare-up with Support is analyzed by the development teams and extinguished. This reduces the number of calls to the call center, which means there are fewer issues, which can only mean happier customers.